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Seller FAQ
Overview
Can anyone sell on Erayo?
The Erayo marketplace was created to promote the creations of a select group of emerging designers from around the world. Sellers must apply to and be accepted by the Erayo Style Advisory Board. Designers interested in becoming Erayo sellers can apply by sending five image samples of their work, and completing a short online form.
Does it cost anything to list my collection on Erayo?
Registration as a Seller is subject to a fee of $19.95 per month starting at the time Erayo sent you the e-mail notification (as described in Section 3.1 to Erayo Seller Terms of Use), that you may start uploading your Products onto your Online Catalog.
Can I sell anything I want?
You can sell any originally designed product that belongs to one of the following categories: jewelry, home décor, kids and fashion accessories. All products must meet standards of good quality and craftsmanship. Erayo reserves the right to decide whether a certain product is not suitable for sale on the marketplace and to remove that item.
Can I limit the places where my products can be sold?
Yes, sellers can restrict the sales of their products to specific states. In the near future you will be able to restrict your sales by zip code.


Adding Products to My Collection
Why are my product dimensions important?
Product dimensions will help your buyers visualize the actual size of the product since photos can be misleading. This will represent your product in the most accurate form and minimize the chances for misunderstandings.
What are the product image requirements?
Product images should be 480 pixels by 400 pixels wide or tall. The images should be in .jpg or .gif format, and should be no larger than 2mb.
Why is the main product image important?
This is the main image that will represent this product in your collection and across the Erayo platform. Choose your best product photo for this spot.
What are the secondary product images used for?
Secondary images allow you to display the different features of this product, and show it from different angles. Use it to present important elements / views of the product such as buckles, stitches, inside view etc. Avoid using close-ups of the same image if they do not add meaningful information to the viewer.
What are the makings of a good product name?
Product names should be unique, descriptive and not too long. We recommend using a combination of item description ("ring", “shoulder bag” earrings), the main materials it is made of(18 Karat Gold, Sterling Silver 9.25) and item shape (oval, teardrop, rectangular.) If required, add the unique model name. For example "14K GOLD STARFISH RING" or ”TROYA LEATHER SHOULDER BAG”
What is the purpose of product numbers?
A product number is a unique identifier of an item in a collection. Its purpose is to simplify and clearly identify an item to avoid misunderstandings mainly during the ordering process.
What should my product description include?
Product descriptions should strive to be short. They should include a technical description of the product, but should be written in a compelling, lively manner. For example, "Elegant evening bag made of 100% Camel skin. This two compartment bag has a satin inner liner and an integrated mobile phone pouch. The handles are decorated with brass buckles.”
Why are my product dimensions important?
Product dimensions will help your buyers visualize the actual size of the product, since photos can be misleading. This will represent your product in the most accurate form and minimize the chances for misunderstandings.
How are a product's dimensions measured?
For products with substantial volume such as bags, a three dimensional description is required (width, depth, height). Flat objects should be described in only two dimensions. Rings need to have their size described in terms of diameter.
When should I use the minimum quantity option?
Setting minimal quantities is saved for situations when there is a good reason to restrict buyers from ordering just 1 unit of this product. This feature enables you to set a minimum order quantity as a precondition to supplying this product. Remember that such minimums may be a set-back for potential buyers, and might affect your ability to sell them. We advise you use this option with care.
What components make up the wholesale price?
The wholesale price is the sellers’ selling price to retailers. Sellers should take into consideration all their associated expenses and expected profit. Retailers in turn, markup the wholesale price before selling to consumers.
What is the Recommended Retail Price?
Recommended Retail Price (also known as RRP) is the consumers’ price as recommended to retailers by the seller. Traditionally, the RRP is twice or 2.5 times the wholesale price.
What is the total product and product package weight?
The combined weights of the product, along with its individual package. Weight information is not presented to the public, and is used by Erayo for shipping purposes only.
What are the product package dimensions?
The product package dimensions are the dimensions of the individual product package; if you ship a necklace in a small jewelry box, we require the dimensions of the necklace box. If you wrap the product in paper or plastic, use the product’s net dimensions. This information is not presented to the public and is used by Erayo for shipping purposes only.
How do I write a product description for U.S. customs clearance?
This description must be accurate. It must include the item type and a description of what it is used for. The description must include all the materials composing the product, and their detailed characteristics.


My Profile
What are the designer's image requirements?
The designer image should be saved in .jpg or .gif formats, and no larger than 500kb.
What are the makings of a good biography?
A short well written biography will go a long way when buyers consider ordering your designs. Keep your biography short, be selective - don't list your entire life’s achievements, and don't be bland - let your personality show.
What are tags used for?
Tags are descriptive terms you associate with your designs. They will help buyers locate your collections. Tags are displayed randomly on Erayo’s tag clouds for people to pick out and follow. Tags are single words separated by spaces. You can have as many as you like. For example: Tags relating to your designs could include words like, romantic, casual, art-deco, French and trendy.
How are tags added?
Tags are added in their appropriate fields using free text. Each tag is separated from the next with a space.
Can I stop recruiting new buyers?
Yes, you can. Erayo offers an option designed to offer sellers control over the rate of their sales. When "not recruiting" is selected in the seller's profile, then the Erayo system does not allow any orders from new buyers to be placed with this seller. Established buyers for this seller can continue to place orders.


Get To Know Me Discount
What is the Get To Know Me Discount?
The Get To Know Me Discount is a one-time introductory discount rate offered to buyers on their first purchase from a new seller. This incentive is designed to help buyers get over the initial hurdle of placing their first order with a new seller. The discount and its rate are offered at the seller's discretion and while highly suggested, are not mandatory.
Sellers can change or cancel their introductory offer at any time. Erayo promotes the use of this discount by ranking sellers who do offer it, higher in search results. The seller's position in search results improves as the rate of discount grows higher. Sellers can set or cancel their discount at the "Promote your sales" tab in "MyErayo." Buyers can find out if a seller offers a discount by looking at any of that seller's product pages.


Rating
Overview
Who can rate?
All Erayo members have equal rating rights. This means that all Erayo members are expected and encouraged to rate the other Erayo members they do business with. For every completed order on Erayo, both participating members have the right to rate each other once. We compile ratings as they come in, and publish them when we feel that they are substantial in data points so that we are able to give a full picture of Erayo members.
What can be rated?
Buyers can rate the quality of the service they receive from a seller, as well as the quality of the seller's products. Sellers can rate their business experience with buyers on a per order basis.